I’ve been a Mozy customer for roughly five years. I’d say I’m a happy customer, but I’ve [thankfully] never had to use their recovery service. But I’ve had peace of mind, knowing that all of our photos and documents are being backed up offsite by both a 3rd party service and a hard drive sitting in a safe deposit box at the bank.
I’ve known for a while that Mozy was increasing their rates by A LOT. Luckily I was grandfathered in because I’ve always paid 2-years in advance. My subscription service is up in early November. I went ahead and signed up for a trial of BackBlaze, which is a competing off-site, automated hard drive backup service. So far so good with BackBlaze.
Now, to put it into perspective, I was paying $209 every two years for unlimited storage and backups with Mozy. A hundred bucks a year is a good price to me for peace of mind. I like to know that all of our photos and documents are safe should the house catch on fire or a computer explodes. As of right now, we have 437 GB backed up at Mozy. If I wanted 500 GB of storage space at Mozy after the price increase, my biennial rate will go up to $1,049. I’m not that good with math, but that’s like a 5X increase. That’s just nuts.
Now I’m not one of those crazy customers. I thought I’d give Mozy a chance to retain my business. I was really hoping that they’d appreciate my business and want to retain me as a customer. I had this conversation with Kara this afternoon:
So, I’m taking my back-up business to BackBlaze, where I’ll only pay $3.96 per month on a 2-year plan.
Sorry, Mozy. It’s not me, it’s you.